General terms and conditions of business

§ 1 Scope, provider, consumer

(1) These General Terms and Conditions (hereinafter "GTC") apply to all orders placed by customers via the online shop Greek Treats (shop system: Shopify).
(2) Provider:
Greek Treats

Sargantzoglou & Schneider GbR

Kolonnenstraße 8

10827 Berlin

(3) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person, or a partnership with legal capacity, who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of contract

(1) The presentation of the products in the online shop does not constitute a binding offer in the legal sense, but a non-binding invitation to place an order.
(2) The customer submits a binding offer by clicking the button “Submit order / purchase / etc.” during the ordering process.
(3) The provider will confirm receipt of the order promptly by email (order confirmation). This order confirmation does not constitute a binding contract but serves to inform the customer.
(4) The purchase contract is only concluded when the provider either dispatches the goods (dispatch confirmation) or issues an express declaration of acceptance.
(5) Should an ordered product not be available, the provider reserves the express right to reject the offer; in this case, any payments already made will be refunded immediately.

§ 3 Prices, shipping costs, payment

(1) All prices quoted include the applicable VAT (Germany / EU) and exclude shipping costs, unless otherwise agreed.
(2) Minimum order value: Orders are only possible with a minimum order value of €19 (after deduction of any discounts).
(3) Free shipping: For orders over €59 (after deducting any discounts), shipping is free within Germany. For orders below this value, shipping costs will apply, which will be clearly stated during the ordering process.
(4) The customer can choose from the payment methods offered by the provider.
(5) In the event of late payment, the statutory provisions shall apply; the provider is entitled to charge default interest at the statutory rate (for consumers: 5 percentage points above the base interest rate, for businesses: 9 percentage points).

§ 4 Delivery, shipping, transfer of risk

(1) The provider will ship the goods within 1-2 working days after a binding order, unless a different delivery time is stated in the offer.
(2) Delivery usually takes place within 3-5 working days from dispatch.
(3) Should delays occur (e.g. due to force majeure, production bottlenecks), the customer will be informed.
(4) Delivery shall be made to the delivery address specified by the customer.
(5) The customer has no influence on the choice of shipping method.
(6) The risk of accidental loss and accidental deterioration of the goods shall pass to the customer upon dispatch.
(7) In the event of transport damage, the customer must comply with the usual inspection and complaint obligations towards the parcel service and also inform the provider immediately.

§ 5 Retention of title

The delivered goods remain the property of the provider until full payment (including all ancillary claims) has been made.

§ 6 Right of withdrawal

(1) Consumers have a right of withdrawal in accordance with the following cancellation policy.

Cancellation policy
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party designated by you takes possession of the goods.

To exercise your right of withdrawal, you must
Sargantzoglou & Schneider GbR
unambiguously inform us of your decision to withdraw from this contract by email. Email: hello@greek-treats.de

Consequences of revocation
If you cancel this contract, we will reimburse you all payments that we have received from you (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us) without undue delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you any fees for this refund.
You must return or hand over the goods immediately – if possible within fourteen days from the date on which you notified us of your cancellation. This deadline is deemed to have been met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.

(2) Exclusion / fulfillment before expiry of the withdrawal period
The right of withdrawal does not apply to contracts for the delivery of goods that are liable to deteriorate quickly or whose expiration date would be quickly exceeded, to sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery, or to goods that have been manufactured according to customer specifications (custom-made products).
If you expressly request that we begin to perform the contract before the expiry of the withdrawal period, you will bear the additional costs if the right of withdrawal is exercised later.

§ 7 Return / Refund (voluntary arrangement)

(1) Irrespective of the statutory right of withdrawal, the provider grants a voluntary return policy: Returns are possible within 14 days of receipt of the goods.
(2) The customer shall bear the return costs.
(3) The goods must be returned unused and in their original packaging, as far as this is possible and reasonable.
(4) After proper return and inspection, the purchase price (excluding shipping costs) will be refunded.

§ 8 Warranty / Liability for Defects

(1) The statutory warranty rights apply.
(2) In the event of defects, the customer has the right to demand subsequent performance (repair or replacement). If subsequent performance fails, the customer may, at his or her discretion, demand withdrawal or a reduction in price.
(3) Claims for damages are excluded unless they are based on intentional or grossly negligent actions or are mandatory under law.
(4) Special provisions apply to perishable goods that are expressly marked as such: If there is a defect in such goods, the customer must inspect them as soon as possible after receipt and report any subsequent complaints immediately.

§ 9 Limitations of Liability

(1) The provider is liable without limitation in cases of intent and gross negligence.
(2) In the case of slight negligence, the provider shall only be liable for breaches of essential contractual obligations (cardinal obligations) and limited to the foreseeable, typically occurring damage.
(3) In the event of a breach of non-essential contractual obligations, liability is excluded.
(4) The limitations of liability shall not apply to claims arising from product liability, injury to life, body or health or to guarantee promises, to the extent that these exist.

§ 10 Limitation Period

(1) For consumers, the regular limitation period for claims for defects is two years from delivery of the goods.
(2) In the case of used goods, the limitation period may be reduced to one year, to the extent permitted by law.
(3) Different, shorter or longer periods, to the extent permitted by law, may be regulated individually here.

§ 11 Data Protection

(1) The provider collects, processes and uses the customer’s personal data only within the framework of the statutory provisions (in particular GDPR, BDSG).
(2) Details can be found in the separate data protection declaration, which is part of the contract and which is linked in the shop.
(3) The customer is expressly informed that in order to process the contractual relationship, data will be transmitted to parties involved (e.g. payment service providers, shipping service providers).

§ 12 Final provisions / Miscellaneous

(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) If the customer is a consumer and has his/her residence abroad (EU), mandatory consumer protection regulations of the respective country remain unaffected.
(3) The place of jurisdiction is – to the extent permitted by law – the registered office of the provider.
(4) Should any provision of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.
(5) Any changes or additions to these Terms and Conditions must be made in writing, to the extent permitted by law.